Cancellation & Refund Policy

MJM Riding School fully understands how life circumstances can change and how learning to ride, connecting with the horse and instructor can have its challenges. We do our absolute best to accommodate any changes that need to be made to your purchase including lesson dates, horse preferences and instructors. To help keep our program running smoothly for everyone involved we have the following cancellation & refund policy:

Riding Lessons (Sessions Program): We are unable to provide full refunds. Each rider has the option of cancelling one lesson per session & will be issued one make-up lesson or credit the same value as the initial purchase, only if 24 hours written notice via email is provided. If MJM Riding School does not receive 24 hours written notice via email of a lesson cancellation the rider will not be provided with a make-up lesson or credit. If a lesson is cancelled by MJM Riding School a make-up lesson or credit of the same value as the initial purchase will be issued & will not affect the riders one, make up lesson or credit per session.

Riding Lessons (Four Lesson Package & Single Lesson) & Stable Management Lessons: We are unable to provide full refunds. Each rider will be issued a make-up lesson or credit the same value as the initial purchase if 24 hours written notice via email is provided. If a lesson is cancelled by MJM Riding School a make-up lesson or credit of the same value as the initial purchase will be issued.

Part Boarding: We are unable to provide full refunds. Each rider will be issued a make-up lesson or credit the same value as the initial purchase if 24 hours written notice via email is provided. Part boarders have the option of cancelling one lesson per month & will receive one make up lesson per month only if 24 hours written notice via email is provided. If a lesson is cancelled by MJM Riding School a make-up lesson or credit of the same value as the initial purchase will be issued.

PA Day & Holiday Camp: A refund minus a $20.00 cancellation fee will be provided via cheque, only if written notice via email of cancellation is provided two weeks prior to the scheduled day of camp. If camp is cancelled by MJM Riding School a full refund will be provided.

March Break and Summer Camp: A refund minus a $50.00 cancellation fee will be provided via cheque, only if written notice via email of cancellation is provided two weeks prior to the first scheduled day of camp. If camp is cancelled by MJM Riding School a full refund will be provided.

For Birthday Parties / Group Events: A refund minus the $50.00 deposit will only be provided via cheque, with written notice one week prior to the party / event date.

Credits can be used towards any service (Riding Lessons, Stable Management Lessons, Clinics, Birthday Parties, Group Events & Camps) that MJM Riding School provides

Please send all notice of lesson cancellations to mjmridingschool@outlook.com

 

Severe Weather & Emergency Closures

If MJM Riding School closes due to severe weather or other emergency situation, all paid riders will receive a make up or credit at the value of the missed lesson.

We will always be closed if the HWDSB (Hamilton / Wentworth District School Board) is closing schools due to severe weather during the winter months.

If MJM Riding School closes due to severe weather  or an emergency  you will be notified via email AND there will be a post on our Facebook page HERE.